Frequently Asked Questions – Ridley’s Family Market, Middleton 8442

Frequently Asked Questions

Welcome to Ridley’s Online Shopping! 

We are introducing our new delivery service. With our assortment of groceries and household items, you will save time by shopping online and have us to deliver your order to you. All you need to do is to visit our online shopping at athome.shopridleys.com; place an order, choose a delivery or click & collect slot for your convenience and finalize your order by submitting it to us.

 

GENERAL

CAN I USE YOUR ONLINE SHOPPING WITHOUT REGISTERING?

Yes, you can. Currently we have not limited the usage of our site to only registered customers. However, when registering you are able to receive promotional emails and coupon codes from Ridley’s.

 

HOW DO I REGISTER FOR THE ONLINE SHOPPING?

You can register for the service by going to Create Account and follow the steps how to create your personalized profile or by using your Facebook login credentials.

 

IS MY PERSONAL INFORMATION VISIBLE TO OTHER USERS?

Your personal information is not visible for the others that uses the online service. Reviews that you have given and the users that are in your circles within the service can see your reviews and likes. You can turn this off by going to your profile and privacy settings. If you don’t want to use any of the social sharing features, you can turn off all these services in the privacy settings as well.

 

HOW CAN I ADD A PROFILE PICTURE?

After you have created your account you can easily add your profile picture in My Account -> Public Profile.

 

HOW CAN I CHANGE OR REMOVE MY PROFILE PICTURE?

You can change your profile picture under your account in My Account -> Profile. To remove your profile picture, please reach out to our customer service at 8442athome@shopridleys.com.

 

HOW CAN I INVITE FAMILY MEMBERS TO REGISTER?

You can invite your family members by going to My Account -> Household members and clicking on the Add household member button. Simply enter their first and last name and their email address. Our site will then send the invitation to your family member. Once the new member has accepted your invitation, they are visible in your household members section under My Account.

 

HOW DO I REMOVE FAMILY MEMBERS FROM MY ACCOUNT?

You can remove your family members from your account by going to Household members section and clicking on the x mark after their name.

 

HOW CAN I SHARE THE SHOPPING LIST WITH MY FAMILY MEMBERS?

You can share your shopping list with your family members in the Household Members section, where you can find Share Shopping List. You can also send your shopping list to non-family members by going to your shopping list page and selecting the option from the Actions. This step is not considered sharing the shopping list.

 

HOW DO I COMBINE MY PROFILE TO FACEBOOK?

You can connect your profile in My Account -> Account settings. When you scroll to the bottom you will find a button that says Connect with Facebook. 

 

WHAT PERSONAL INFORMATION IS SHARED AND WITH WHO?

We are sharing your information with Ridley’s and the driver that will be delivering your order, which includes the product list on your order and all the other necessary information that is needed for completion of your order, such as name, address, phone number and delivery address with any extra notification from you the customer. For 3rd parties we share your information only with your consent according to the privacy policy.

 

HOW DO I REMOVE MY PROFILE FROM THE ONLINE SHOPPING SERVICES?

If you want to remove your profile completely from our online shopping services, please contact as at 8442athome@shopridleys.com.

 

HOME DELIVERY (available in select markets only)

HOW DO I ORDER GROCERIES TO BE DELIVERED TO HOME?

After you have registered as a new user by creating your account or logging in with your username and password, you are asked to enter your delivery address on the checkout process. Once you have entered your address with your first order, our service will then remember your address for the next order. Next step in the ordering process is to confirm address and select the delivery slot that you would like to have your order delivered. Order cutoff is the previous day of the delivery day by 10 pm. If you address is not being recognized by our system, we are not currently servicing your area. However, you can choose to use our Click & Collect service and pick up your online order from the store. We are continuously expanding the area of our home delivery service.

 

HOW MUCH IS THE DELIVERY AND CLICK & COLLECT FEE?

Home delivery fee is starting at $4.99. This does not include the picking of your order at the store and delivering it to your home.

Click & Collect fee is $2.99. This includes the picking of your order at the store and have your order ready for your selected time slot. Fee is paid at the time of ordering.

 

WHO IS SERVICING THE HOME DELIVERY?

We have our own Ridley’s driver delivering your products to your home.

 

WHAT IF THE SERVICE DOESN’T RECOGNIZE MY ADDRESS?

We are continuously expanding our delivery areas. If you are reside in the current delivery area and there are issues with our online shopping, please reach our customer service at 8442athome@shopridleys.com.

 

WHEN AND HOW DO I PAY FOR MY ORDER?

Order is paid at the time of ordering with a credit card. This is an estimated amount as products are subject to availability. Our service uses Paypal payment services. Our payment service with Paypal does not require our customers to have a Paypal account as you can checkout as guest as well.

 

WHERE ARE MY PRODUCTS BEING PICKED?

Your products are being picked by our own staff at store Ridley’s Family Markets located in Blackfoot, Idaho.

 

CAN I BUY OTHER PRODUCTS THAN GROCERIES?

Product selection has general merchandising as well as Ace Hardware product where available in addition to our regular grocery selection. Our online selection may vary slightly from our store selection.

 

CAN I ORDER COLD AND FROZEN PRODUCTS AS WELL?

Yes, you can.

 

CAN I PURCHASE ALCOHOL ONLINE?

Yes, you can. However, on the home delivery service we require somebody to be home and 21 years or older to receive the alcohol products. This will also apply to our Click & Collect service.

 

DOES SOMEONE HAVE TO BE HOME FOR THE DELIVERY?

No, unless the order contains alcohol, the recipient must be 21 or older.

 

I SUBMITTED MY ORDER, BUT I AM NOT SURE IF IT WENT THROUGH?

After you have submitted your order successfully, you will see your order confirmation on your computer screen. Order confirmation email will be sent to you via email as well.

 

HOW DO I EDIT OR CANCEL MY ORDER?

If you need to edit your order, change delivery time or payment method or cancel your home delivery or click & collect order, go to Orders and find your order that you wish to amend. Under the Actions button you can edit or cancel your order as well as change delivery time or payment method.

 

WHERE IS YOUR SERVICE AVAILABLE?

We are currently servicing our Home Delivery on the Blackfoot, Pocatello and Pocatello Creek areas, but continuously expanding our delivery area. If we haven’t reached your area yet, please try our Click & Collect service.

 

HOW FAST CAN I GET MY ORDER?

You can get your order as fast as next day. We offer 2- to 4-hour delivery windows depending on your delivery area. For our Click & Collect we offer 1-hour slots.

 

WHAT I I MISS MY DELIVERY?

If you miss an order delivery (if it contains alcohol), we will leave you the order and a notice with contact information to arrange alcohol delivery or pickup for another time. 

 

IF I LIVE IN A MULTIPLE UNIT BUILDING WILL YOU COME UP TO MY DOOR OR DO I HAVE TO MEET YOU DOWNSTAIRS?

We will deliver your order right to your door. You can specify delivery instructions when you place your order to let us know if we need to call, buzz or do anything else to let you know your order has arrived. If you are not home when we are attempting to deliver your order, please specify this as well on the delivery instructions. 

 

DO I HAVE TO ACCEPT SUBSTITUTIONS?

You can select from your shopping list if you wish any of the ordered items to be substituted in case the item is unavailable the day your order is picked. If you choose not to allow substitutions, any items that are not available will be left off of your order. If you have substituted item when the order is delivered to you, you don’t have to accept the substitution if it doesn’t match the requested item you ordered. 

 

WHAT IF MY DELIVERY IS LATE?

We promise to meet our customers’ expectations 100% of the time, but if for any reason we have not met your expectations, please contact our customer service at 8442athome@shopridleys.com. If your delivery hasn’t arrived within your timeslot, Ridley’s customer service will do everything they can to track it down for you.

 

 

CLICK & COLLECT

WHAT IF I MISS MY PICKUP WINDOW?

If you do not pick up your order, we will contact you to reschedule your pickup or cancel your order.

 

WHERE DO I PICK UP MY ORDER?

Your pickup location is Ridley’s store location that you have selected.

 

HOW DO I PICKUP MY ORDER?

  • On the pickup date, you will be alerted that your order is ready for pickup.
  • At your pickup location, call our customer service phone number to let us know you have arrived and a staff member will bring your order out, or you can ask inside the store to pick up your order.

 

WHAT ARE YOUR HOURS OF OPERATION?

Ridley’s Home Delivery Service is open every day Monday to Sunday from 8 am to 8pm.

Our click & collect service is available every day Monday to Sunday from 8 am to 9 pm.

On holidays; Thanksgiving, Christmas and Easter our Home Delivery and Click & Collect services are not open. You can view available times in the shopping cart. 

 

DO YOU OFFER SERVICES TO BUSINESSES?

Yes. To ensure maximum product availability, please place your large orders 5 business days in advance. Please contact 8442athome@shopridleys.com to setup business service or if you have any other account questions. Our team will be at your service and we are happy to help.

 

MEDIA AND PRESS INQUIRIES

We are committed to our community and would love to work with media and bloggers. Email us at athome@shopridleys.com for any inquiries or press related questions. 

 

MINIMUM ORDER TOTAL

Minimum order total for Home Delivery service is $30.

 

 

USING DISCOUNT CODES

You can add a discount code directly during checkout. After you select your delivery / pickup slot, simply enter the discount code and click “Activate code”. 

 

STORE NAME ITEM PRICING POLICY

We strive to offer you the same prices as in our store. So when you order from Ridley’s Online, we have the same prices for your items on our online store as you would get if you shop in the store that picks and packs them.

If item’s price changes between the time you place your order and the day your order is packed, or differs from the store prices, we will charge you the lower price automatically. Ridley’s does not match prices from other online or physical stores.

 

CAN I PAY WITH A STORE NAME GIFT CARD?

No, we do not accept Ridley’s Gift Cards online at this time. Payment must be made by credit card.

 

WHAT IS THE AUTHORISATION HOLD ON MY CREDIT/DEBIT CARD AFTER I ORDERED?

An authorization hold is placed on your credit or debit card each time you place an order. This authorization hold confirms the card is valid. The hold should be released within 3 to 5 business days. You will not be charged for canceled orders, but the authorization holds for those orders may still take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card.

For additional information, please contact your financial institution or card provider.

 

CAN I RECYCLE OR REUSE THE GROCERY BAGS? IS THERE A CHARGE FOR BAGS?

We deliver your groceries using plastic/paper bags. You may reuse or recycle them however you like. We don’t charge for the bags.

 

RETURNS

WHAT IF YOU BRING ME THE WRONG ITEM, OR IF I’M NOT HAPPY WITH MY ORDER?

You can return any wrong or unacceptable item directly to the person delivering your order either at delivery or at the store location. If you discover a problem after you receive your order, you can call our customer service at (208) 785-4261 or by emailing 8442athome@shopridleys.com. Just take your receipt so they know you are a Ridley’s customer.

 

FRESHNESS GUARANTEED

The quality of our products are important to us. If you are not satisfied with a product you receive through Ridley’s Online, simply reach out to our customer service for a refund. You may also return it to our store – just bring in your delivery receipt.

 

CONTACT US

CUSTOMER SERVICE

We promise to meet our customers’ expectations at all times, but if for any reason we have not met your expectations, please contact our customer service for assistance.

Call us: (208) 785-4261

Email us: 8442athome@shopridleys.com

 

Do I need to tip the associate who loads my order?

No. Tips cannot be accepted, but a “thank you” and a smile are always welcome. Please complete the post-order survey to let us know about your experience and help us make your next order better!

 

Do I need to tip the delivery employee?

No. Tips cannot be accepted, but a “thank you” and a smile are always welcome. Please complete the post-order survey to let us know about your experience and help us make your next order better!

 

HOW DO I CHANGE MY PREFERRED STORE?

You can change your preferred store in our store page by searching stores. You can select more than one to be your favorite store. These selections can be changed from the shopping list section or from the store search via the favorite stores link.